Creating A Dapigoo Account
If you’re new to Dapigoo, please register by clicking on the ‘Register’ tab in the main navigation menu.
Creating a new account is easy, fast and free. You will receive a confirmation email with your password. You will then be requested to confirm your account by clicking the confirmation link in the email. You will also be able to change your password if you choose to.
As soon your account is confirmed, you are welcome to begin shopping on Dapigoo.com.
Login & Password
Every time you return to Dapigoo’s website you will be requested to login from the ‘Login’ tab in the main navigation menu.
You can easily change your password at any time by following these steps:
Go to 'My Account'.
Click on the 'Edit' tab.
Type your new password and confirm it.
Click 'Save' at the bottom of the page.
Searching For An Item
Dapigoo's website is designed to help you find the products you're looking for quickly and efficiently.
You can search for items in several ways:
By Keywords- If you’re looking for a specific item, you can enter several keywords to the ‘Search by name’ box, on the top left-hand side. You may also choose a specific category in which you would like the item to be searched for.
By Categories- A list of all categories is available to you on the main left-hand side menu. All categories are separated into sub-categories in order to help you find what you’re looking for.
Choose the category you’re interested in. You may choose to view all items in the chosen category or only items in a specific sub-category.
Item Detail Page
When you find the item you’re interested in, click the ‘More Info’ tab to enter the detailed item page. Please note if you are not logged in, you will be requested to login at this time.
On the item detail page you will find all the details and specifications regarding the product.
What can I do on the item detail page?
Bookmark- You can bookmark an item in order to return to it easily later. Click the ‘Bookmark’ tab on the top right-hand side of the page.
All bookmarked items are available to you under ‘My Bookmarks’ in the main left-hand side menu.
Choose Quantity- You may choose the desired quantity to purchase.
Calculate Shipping- Once you have chosen the desired quantity, you can choose the destination country and click the ‘Calculate Shipping’ tab. The shipping calculator will retrieve different shipping options and costs for you. You do not have to choose the shipping method at this time.
Add To Cart- When you’ve decided you would like to purchase the item, please click the ‘Add To Cart’ tab. Your shopping cart is available to you on the main left-hand side menu.
In some cases you will be requested to choose the characteristics of the ordered items such as color, memory capacity etc. Please make sure you have also updated the desired quantity.
Download- On each item detail page, you will find a downloadable file which contains the product’s pictures. These pictures may be used by you for your listings and sales advertisements. In some cases, you will also find a downloadable user manual for your use.
Your Shopping Cart
While browsing through Dapigoo.com, you may add all products you choose to purchase to your shopping cart. Your shopping cart is available to you on the main left-hand side menu.
Click ‘View Cart’ in order to see detailed information regarding your shopping cart items. You may change the desired quantity or delete items from your cart. Then click the ‘Update Cart’ or the ‘Checkout’ tab to continue.
If you log out of Dapigoo.com before proceeding to the checkout process all items in your shopping cart will be saved until your next visit.
When you’re ready to proceed with your purchase and complete the checkout process click ‘Checkout’.
Checkout & Payment
Please click on the following link for detailed instructions regarding the checkout process and the payment for your orders: http://www.dapigoo.com/checkout-payment.
Orders & Tickets
You can follow up on your orders and tickets from the main left-hand side menu. You may also find this information in the ‘My Account’ page in the main navigation menu.
My Orders- Click ‘My Orders’ to see detailed information of your orders. Order date, order number, order status, quantity and total cost are the details you can find here.
My Tickets- Tickets enable you to communicate with Dapigoo’s representatives regarding a specific order. If you have a question, a request or any inquiry regarding your order please send an attached ticket for the order in discussion.
You can follow up on all of your tickets in ‘My Tickets’ link. Here you can view all tickets you have sent to or received from Dapigoo and their present status.
Add New Ticket- In order to send a new ticket to Dapigoo click on ‘Add New Ticket’. Choose the order number in discussion and fill in the title and the body of your message. Then press ‘Save’ at the bottom of the page. Your ticket will be sent to a Dapigoo representative.
As soon as you receive a reply from Dapigoo regarding your inquiry, you will also receive an email notifying you of the new ticket. You can read the new ticket and respond to it if necessary in ‘My Tickets’.
Shipping
You can enter the shipping section of your private account from the main left-hand side menu. This information is also available to you in the ‘My Account’ page in the main navigation menu.
The shipping section of your account provides the following information:
My Private Stock- In order to give you more control over your purchased items, Dapigoo has opened a private stock room just for you. You may choose to keep your ordered goods in your private stock room rather than ship them immediately when placing an order.
In order to follow up on your stocked goods, click ‘My Private Stock’. You will see all the information regarding your private stock including quantities available & prices.
Please click on the following link to learn more about how to manage your private stock room and the benefits of having one: http://www.dapigoo.com/private-stock.
My Packages Awaiting Payment- Here you will find all shipments ordered for which payment has not yet been received or completed. Please note orders are not processed until payment has been received and completed.
The orders in this page are categorized as two types: orders made using the ‘Ship Now’ option and orders made from your private stock. Within these categories, the orders are in chronological order.
My Packages Awaiting Shipment- As soon as your payment is complete we will begin processing your order. From this moment until the order is shipped, you can follow it under ‘My Packages Awaiting Shipment’.
The processing of an order includes a thorough quality for each and every item. This is to ensure each product is of high quality and meets our high standards.
The orders in this page are categorized as two types: orders made using the ‘Ship Now’ option and orders made from your private stock. Within these categories, the orders are in chronological order.
My Sent Packages- As soon as your order is shipped you will receive a notice via email. You can see the sent orders in ‘My Sent Packages’ page.
If you chose registered airmail as the shipping method, you will find the tracking number on the top right-hand side of each order.
Press the ‘Tracking Information’ tab in order to retrieve on-line tracking information from the courier’s website. Usually tracking data is available several hours after the parcel has been shipped. However, in some cases it may take up to 24 hours for the information to appear on the courier’s website and on Dapigoo.com.
The orders in this page are categorized as two types: orders made using the ‘Ship Now’ option and orders made from your private stock. Within these categories, the orders are in chronological order.